Samsung execs said to blame struggles on lack of software expertise, Report
Samsung execs said to blame struggles on lack of software expertise, Report

Samsung execs said to blame struggles on lack of software expertise, Report

Samsung’s growth recently reached a stall, which caused the company to go back to the drawing board and redesign its products form the ground up. Lesser build qualities seemed to be the blame, but some current and former Samsung executives seem to disagree with this idea; they believe the real issue with the Korean giant is the lack of software expertise.

Former and current Samsung employees talked with Reuters, with the outfit reporting that “confusion and overlap between competing divisions, where the short-term interests of promoting hardware trump long-term efforts to build platforms that would add value for customers and increase their loyalty to the brand”.

One employee said: “Samsung’s upper management just inherently doesn’t understand software. They get hardware – in fact, they get hardware better than anyone else. But software is a completely different ballgame”.

Even though Samsung will ship around 100 million more smartphones this year compared to Apple and its iPhone sales, the company is still struggling. The former and current executives who spoke with Reuters said that the company doesn’t support innovation within the company, which is seeing it lose on margins in order to compete with, and lose ground to Chinese rivals in the likes of Huawei.

With Samsung’s mobile division losing 39% of its earnings between January and September of this year, Samsung is on its way to its mobile division providing the lowest contribution to company profits since 2010. This is down from Samsung’s mobile division pulling in a huge 68% of company profits, and then on top of that Samsung is expected to see its market share dip below 20% this year, down from 24.6% in 2013, according to market research firm Trefis.


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    One comment

    1. Samsung’s problems aren’t just related to software innovation. This company would not know what customer service is if it walked up and slapped it. It goes out of its way to treat customers with no respect and like they are a problem.


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